All Items can be returned for a refund within 14 days. After 14 days, the item may not be returned for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your ordered product has been damaged in transit, is defective, or is an incorrect item, you can return the item at no cost to you. A full refund will be issued as soon as the item has been received by our returns department.
All returns that are not due to damage, defect, or an incorrect item being received will be subject to a 10% restocking fee.
Refunds (if applicable)
Refund credits can take 2-5 business days to complete.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at PuffPuffDetox@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at PuffPuffDetox@gmail.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please send an email to PuffPuffDetox@gmail.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.